Salon & Spa Policies

At Iridescence Salon & Spa, our goal is to provide every guest with an exceptional experience in a welcoming and relaxing environment. To help us serve all guests efficiently and respectfully, please review the following policies.

Appointments

Appointments are recommended for all salon and spa services. While we gladly accept walk-ins when availability permits, scheduling in advance ensures the best selection of appointment times.

A valid credit card is required to reserve appointments.

Pricing Policy

All prices listed on our website, service menus, and marketing materials are starting prices and may vary based on individual client needs.

Final pricing may be affected by factors including:

• Hair length, thickness, or density
• Additional product usage
• Service customization
• Corrective work
• Additional service time
• Specialty techniques
• Extension services

Your service provider will discuss any pricing adjustments with you before services begin.

Prices are subject to change without notice.

Cancellation & Rescheduling Policy

We understand that schedules change. If you need to cancel or reschedule your appointment, we respectfully request advance notice.

Standard Appointments

Appointments must be canceled or rescheduled at least 48 hours prior to the scheduled appointment time.

Extended Appointments

Appointments exceeding two hours in length require a minimum of five (5) days’ notice for cancellation or rescheduling.

Late Cancellations & No-Shows

Appointments canceled without the required notice, as well as missed appointments without notice, will be charged 50% of the scheduled service total to the credit card on file.

Appointment Reminders

Appointment reminder notifications are provided as a courtesy. Clients remain responsible for keeping track of and attending scheduled appointments.

Future Booking Requirements

Clients who incur two or more late cancellations or no-shows within a 12-month period may be required to prepay future appointments in full at the time of booking.

Repeated violations of this policy may result in the inability to schedule future appointments.

Late Arrival Policy

Please arrive on time for your appointment.

Guests arriving late may receive an abbreviated service to avoid impacting subsequent appointments. In some cases, appointments may need to be rescheduled if adequate service time is no longer available.

Full service charges may still apply to late arrivals that require appointment adjustments.

Children & Additional Guests

We love welcoming families to Iridescence. However, for the comfort, safety, and relaxation of all guests, we kindly ask that only those receiving services accompany providers in salon and spa service areas unless prior arrangements have been made.

Children who are not receiving services should remain under adult supervision at all times.

Health & Medical Considerations

For your safety and comfort, please inform your service provider of any allergies, sensitivities, medical conditions, injuries, medications, pregnancy, or recent cosmetic treatments that may affect your service.

Certain services may require modification or may not be recommended based on health considerations.

Spa & Massage Services

Massage therapy and spa services provided at Iridescence Salon & Spa are professional therapeutic services intended for relaxation and wellness purposes.

Appropriate draping is maintained at all times during massage services.

Guests may discontinue a service at any time if they feel uncomfortable.

Spa Etiquette

We strive to provide a peaceful and relaxing environment for every guest. To help us maintain this atmosphere, we kindly ask that guests observe the following spa etiquette guidelines.

• Please arrive 5–10 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork.
• Cell phones and electronic devices should be silenced while in treatment areas.
• Please speak quietly and be mindful of other guests enjoying spa services.
• Inform your service provider of any health concerns, allergies, injuries, or preferences before your treatment begins.
• Your comfort is important to us. Please communicate with your provider at any time regarding pressure, temperature, or treatment preferences.
• Guests may discontinue a service at any time if they feel uncomfortable.

Thank you for helping us create a relaxing and restorative experience for all guests.

Gift Card Policy

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

Please treat gift cards as cash. Iridescence Salon & Spa is not responsible for lost, stolen, damaged, or unauthorized use of gift cards.

Promotions & Rewards

Promotions, discounts, special offers, and Radiance Rewards benefits cannot be combined unless otherwise stated.

Radiance Rewards program terms, benefits, and promotional offers are subject to change without notice.

Photography & Marketing

We love celebrating beautiful results and occasionally photograph services for educational, promotional, and marketing purposes.

No identifiable guest photos will be shared without permission.

Right to Refuse Service

Iridescence Salon & Spa reserves the right to refuse service to anyone displaying inappropriate, abusive, disruptive, unsafe, or disrespectful behavior toward guests or team members.

Policy Updates

These policies may be updated periodically without prior notice. The most current version will always be available on our website.

Last Updated: June 2026